Account Manager

Responsibilities:

• Analyze target clients, industry trends, and market needs to support sales strategy development and service innovation.
• Acquire new  clients through strategic prospecting, pitching, and negotiation aligned with company objectives.
• Develop account growth strategies to increase shipment volume, revenue, and margin.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction, retention, and revenue growth.
• Identify upselling and cross-selling opportunities based on performance insights and client business trends.
• Manage end-to-end client onboarding and ensure smooth fulfillment of service requirements in coordination with Solution Design, Operations, Finance, Customer Service, and other relevant departments.
• Proactively resolve client issues and ensure service excellence through effective internal coordination.
• Monitor seller performance, Prepare Client Performance & Business Review and proactively identify improvement opportunities
• Maintain and update customer records in CRM systems

Qualifications:

• Diploma or Bachelor’s degree in any major.
• 1 to 3 years of experience in B2B Sales, Business Development, or Corporate Sales.
• Proven experience in acquiring new corporate clients.
• Strong communication and presentation skills with decision makers.
• Able to analyze client needs and propose suitable logistics solutions.
• Experienced in negotiation and deal closing.
• Target driven and comfortable working with sales KPIs.
• Able to coordinate with internal teams for client onboarding.
• Familiar with CRM tools and basic sales reporting.
• Experience in logistics or courier industry is a plus.