Lowongan Kerja IKEA Indonesia

Lowongan Kerja IKEA Indonesia

Lowongan Kerja IKEA Indonesia - IKEA adalah sebuah peritel perabot untuk rumah tangga dari Swedia. Pada musim dingin 2004, terdapat 364 toko IKEA di 46 negara di berbagai belahan dunia. Katalog IKEA yang berisi info produk IKEA diperkirakan adalah buku yang pendistribusiannya kedua terluas setelah Alkitab dan biasanya diperbaharui tiap Agustus. Pada tanggal 15 Oktober 2014, Hero Supermarket, pemegang lisensi IKEA di Indonesia telah membuka gerai pertama IKEA di Alam Sutera, Tangerang, Banten, Indonesia.

Saat ini IKEA Indonesia kembali membuka rekrutmen lowongan kerja terbaru pada bulan September 2020. IKEA Indonesia yang saat ini sedang mencari atau menginginkan kandidat terbaik dengan kualifikasi yang sesuai dan cocok untuk posisi penempatan. Adapun dibawah ini adalah posisi jabatan yang saat ini tersedia bagi Anda para pencari kerja yang tertarik untuk mengembangkan karir Anda bersama IKEA Indonesia‎ dengan kualifikasi sebagai berikut.


Lowongan Kerja IKEA Indonesia Terbaru 2020


Customer Support Centre Manager

Job Description
In order to lead, enhance, and support an inspiring and rewarding customer experience, by enabling qualitative meetings with the custom-er in the Customer Support Centre and other touchpoints, we are looking for Customer Support Centre Manager who will report to Expan-sion & Development Manager.

Your Assignments:
  • Drive customer-focused culture and secure a consistent, seamless, and positive customer experience in all contact method at all times.
  • Challenge the IKEA organisation based on customer support centre experience to improve ways of working in order to identify and develop new business opportunities and commercial potential.
  • Accountable for securing the service agreement including the service scope.
  • Accountable for securing the quality and service levels for the CSC.
  • Lead collaboration across the CSC touchpoints to secure that business decisions and actions are taken based on knowledge gained in the Customer Support Centre to eliminate root causes and drive sales in all channels.
  • Lead and develop competent and high performing teams and leaders to support the multichannel transformation and to secure succession planning.
  • Actively contribute to the creation of the business plan and be accountable for the Customer Support Centre action plan.
  • Decide an overall investment in order to achieve operational excellence and agreed service levels in line with customer expectations and within set financial frames.
  • Ensure that the unit works ethically and in compliance with internal regulations and legislation including consumer protection, risk, environment, health and safety.
  • Lead the development of a seamless customer experience in the CSC channel utilising the Customer Experience Map on a strategic, tactical and operations level.

Requirement
Your Profiles:
  • Knowledge about market research and a strong customer insight/ focus.
  • Understanding of contact business centre business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
  • Experienced in creating and implementing long-term strategic plans, action plans, meeting agreed budgets, providing clear directions and following up goals.
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results.
  • Proven record of successful senior management position in a people-centric organisation, and ability to lead in a changing environment.
  • Skilled in leading business through people by demonstrating high leadership capabilities in transforming organisations.
  • Ability to take holistic decisions always keeping the customer needs and seamless experience in focus, to drive new growth opportunities.
  • Ability to work and perform under high pressure, with flexibility, and simplicity and with the courage to make a clear standpoint.
  • Ability to deal with people effectively in an effort to provide all customers with a positive experience
  • Ability to evaluate the co-worker’s work and then be able to communicate helpful feedback that will help them to improve their work
  • Ability to combine working on a strategic and on a tactical level. Strong organisational skills and the ability to prioritise.
  • Good communication skills, in written and spoken English; negotiation skills, as well as the ability to build trust and to influence.

Deadline: 28 September 2020
Should you are interested to apply for this position, please send your resume to:

recruitment_ikea@ikea.co.id
with subject ITBCC_Customer Support Centre_Alam Sutera


Communication & Community Manager

Job Description
In order to strengthen the IKEA Brand and its competitive position, lead strategies and develop impactful, relevant and unique executions that help to build a clear brand identity and make optimal use of all earned media, we are looking for a Communication & Community Manager. This position will report to our Country Marketing Manager.

Your Assignments:
  • Develop integrated communication and Public Relations (PR) strategies based on the country marketing plan, commercial priorities and market/consumer insight.
  • Develop a strategic relation with the media, public and other stakeholders which lead to a positive image of the brand.
  • Be in control of the PR budget, measuring all PR metrics, monitoring and following up all execution in all media.
  • Develop Home Furnishing Community that will strengthen the IKEA brand position in the market.
  • Co-operate with all functions involved in the execution of the communication and PR strategies.
  • To promote the brand using editorial content in print, online and digital.

Requirement
Your Profiles:
  • Min. 6-8 years of experience in the field of Public Relations including fielding media questions, pitching stories to the media, preparing media kits and organizing press conferences
  • Experienced in creating and maintaining a favorable public image for the company by communicating programs, accomplishments and/or points of view
  • Able to write press releases, speeches for organizational leaders, develop marketing communications materials and prepare articles for corporate newsletters
  • Preferably having an experience in releasing information to counter negative publicity and handle crisis and emergency communications, and proven experience of working with/in PR agency or brand.
    • Experience of successfully leading processes creating excellent PR communication and building community.
    • Proven ability to work with a holistic approach with PR agency, media, influencer and community.
    • Experience of creating and implementing long-term communication and PR strategic plans, setting budgets and following up goals.
    • Experience of effective and efficient use and measurement earned media.
    • Ability to communicate confidently and clearly in English.
    • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

Deadline: 25 September 2020
Should you are interested to apply for this position, please send your resume to:

recruitment_ikea@ikea.co.id
with subject ITBCC_Communication & Community Manager_Alam Sutera

Pendaftaran:
Sebelum teman-teman melakukan pendaftaran tentunya teman-teman harus memenuhi syarat dari kualifikasi lowongan kerja IKEA Indonesia agar lamaran teman-teman diproses oleh HRD atau Tim Rekrutmen perusahaan tersebut. Untuk pendaftaran rekrutmen Lowongan Kerja IKEA Indonesia dapat dilakukan dengan melamar pada posisi yang diminati.

Yuk gabung bersama 860 ribu lebih Followers instagram @openkerja untuk update lowongan terbaru setiap harinya. Seluruh proses tahapan seleksi TIDAK DIPUNGUT BIAYA.

Closing Date: - Link: https://bit.ly/ok-1998
Berbagi Itu Peduli:

Perhatian: Kami tidak pernah meminta imbalan atau biaya dalam bentuk apapun terhadap rekrutmen disitus ini apabila ada pihak yang mengatasnamakan kami atau perusahaan meminta biaya seperti transportasi atau akomodasi atau yang lainnya bisa dipastikan itu PALSU.